Terms Of Use
Terms Of Use These are the terms on which we, TB Travel Ltd (“TB Travel”) (registered no. 14106483), will allow you to find travel ideas. Please read these terms and conditions carefully before using the Website. By using the Website, you agree to be bound by these terms and conditions. In these terms references to we/our/us are to TB Travel Ltd, trading as “TB Travel”) and references to you/your are references to the user of the Website.
- BACKGROUND
- The Website provides information on travel at various destinations
- FEES
2.1 Fees will be disclosed to you in documentation supplied prior to your select travel requirements.
2.2 We may waive or reduce our fee for whatever reason, as long as such waiver or reduction is permitted.
- REGULATORY PROVISIONS
3.1 TB Travel shall provide best execution. By entering into these terms and conditions you confirm that you have reviewed TB Travel’s Best Execution Policy which is available on the Website and acknowledge that you consent to this Best Execution Policy. TB Travel may revise its Best Execution Policy from time to time and provide you with a copy of the revised policy.
3.2 TB Travel is required to have arrangements in place to identify and manage conflicts of interest, both between us and our clients and between our different clients. We have a Conflicts of Interest Policy in place which identifies those situations giving rise to actual or potential conflicts of interest and which provides details of how such conflicts are managed. If the arrangements under our Conflicts of Interest Policy are not sufficient to ensure, with reasonable confidence, that risks of damage to the interests of the client will be prevented, then we will disclose sufficient details of the actual or potential conflict to any clients affected in order to enable them to take an informed decision as to whether to continue to deal with us notwithstanding the existence of such conflict. We will provide you with a summary of our Conflicts of Interest Policy upon request.
- COMPLAINTS PROCEDURE AND COMPENSATION
4.1 If you have any complaints regarding our service you should write to our chief executive, setting out the details of your complaint, at the following address: 48 Warwick Street, London, W1B 5NL
4.2 Our chief executive will consider and have investigated each complaint carefully and aim to respond within 14 days of receipt of your written complaint with our final response.
Email: complaint@travel-tb.com
4.3 You can also now make a complaint through the European Commission’s Online Dispute Resolution Platform (the “ODR Platform”), which can be accessed at http://ec.europa.eu/consumers/odr/. The ODR Platform can be used for resolving your dispute. Through this platform, you can submit a complaint by filling in an electronic form.
5.WAIVER
5.1 We can only waive a right or remedy provided in these terms and conditions or by law by express written notice.
5.2 Any delay or failure to exercise any power, right or remedy by us under these terms and conditions this will not operate as a waiver of that power, right or remedy, nor will it impair or prejudice it.
5.3 Any single or partial exercise or waiver of any power, right or remedy will not preclude our further exercise or the exercise of any other power, right or remedy.
6.LIMITATION OF LIABILITY
6.1 You acknowledge and accept that the Website operates as a forum intended to facilitate the travel needs and it does not make recommendations in relation to those travels.
6.2 You acknowledge that we will not be liable to you for any loss, financial or otherwise, that you suffer as a result of using the Website, except as expressly set out in this agreement.
6.3 Nothing in this clause 15 affects:
6.3.1 our liability for death or personal injury arising from our negligence, nor our liability for fraud, neither of which can excluded or limited under English law; or
7.SEVERABILITY
7.1 Should any part of this agreement be held to be illegal or unenforceable, such provision shall, as far as it is illegal or unenforceable, be given no effect and shall be deemed to be not included in this agreement. Any part of this agreement deemed to be illegal or unenforceable will not invalidate any of the remaining provisions of this agreement.
7.2 We may agree to amend these terms and conditions in order to ensure the terms are valid, lawful and enforceable.
8.NO PARTNERSHIP OR AGENCY
Nothing in these terms and conditions is intended to or shall be deemed to establish any partnership or joint venture between us and you. We and you agree that nothing in these terms and conditions shall authorise any of us to enter into any commitments for or on behalf of any other party.
9.NOTICES
9.1 Any notice or other communication given to a party under or in connection with terms and conditions shall be in writing and shall be:
9.1.1 delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
9.1.2 sent by email to the addresses specified below.
9.2 In the case that you give any notice or make any communication to us you must do so as follows:
Address: 8-10 Grosvenor Gardens, London, SW1W 0DH
Email: notices@introcrowd.com
Or at such other address or email address as we may from time to time specify by notice to you.
9.3 In the case that we give notice to you we will do so by email to the email address which you provide to us when you sign up to the Website and the TB Travel platform.
9.4 Any notice or communication shall be deemed to have been received:
(a) if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address;
(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service.
(c) if sent by email, at 9.00 am on the next Business Day after transmission.
9.5 This clause 19 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
10.THIRD PARTY RIGHTS
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no person other than a party to them shall have any rights under it or to enforce any provision of it.
11.SHARING OF PERSONAL INFORMATION
We may disclose personal information we collect or receive:
- to companies within the TB Travel group, partners and joint ventures and other companies under common control (collectively, “Affiliates”) for the purposes described in this Privacy Policy and always in accordance with the terms of this Privacy Policy;
- to third parties to provide a service to, or perform a function for, us or you or who are otherwise appointed by us in connection with the services we offer you including those who are acting as our agent or sub-contractor, including, without limitation, data processing service providers and our legal and professional advisors;
- to any third party which acts, from time to time, as TB Travel’s principal for the purposes of regulation and authorisation under the Financial Conduct Authority;
- to any third party which acts, from time to time, as the depositary or custodian for any money which you paid using the Website,
- to any third party which acts, from time to time, as the payments processor for transactions carried out on or through the Website;
- to third parties in connection with a proposed or actual financing, securitization, insuring, merger, restructure, sale, acquisition, assignment or other disposal of all or part of our business or assets or the assets of any Affiliate or to anyone whom we may transfer our rights and/or obligations for the purposes of evaluating and performing the proposed transaction; and
- to third parties, including the Financial Conduct Authority, law enforcement officials, law courts and government and other regulatory authorities: (a) if we believe disclosure is required by any applicable law, regulation or legal process (such as to respond to subpoenas or judicial orders); or (b) to protect and defend our rights, or the rights or safety of third parties, including to defend against legal claims.
- ENTIRE AGREEMENT
11.1 These terms and conditions form the whole agreement between the parties and supersedes all previous agreements, whether oral or in writing, relating to their subject matter.
11.2 No terms will be implied (whether by custom, usage, course of dealing or otherwise) into these terms and conditions, except as required by statute.
11.3 Each of us acknowledge that in entering into these terms and conditions we have not relied on any express or implied representation (including any made negligently), assurance, undertaking, collateral agreement, warranty or covenant which is not set out in these terms and conditions.
11.4 We and you agree that neither of us shall have any remedy in respect of any statement, representation, assurance or warranty that is not set out in these terms and conditions. We and you agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in these terms and conditions.
11.5 Nothing in this clause 21 limits or excludes any liability of either of us for fraud.
- GOVERNING LAW AND JURISDICTION
12.1 These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by the law of England and Wales.
12.2 We and you agree to the exclusive jurisdiction of the English courts with respect to any dispute (including non-contractual disputes or claims) which may arise in connection with these terms and conditions or their subject matter and formation.